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General
About the Subscription Plan
About the Device
Service Related
Technology / App Related
Security Deposit

What is DrinkPrime?

We make India's Smartest Water Purifiers and are redefining water purifier ownership. We're a young company combining the best of IoT and Water Purification technologies to make sure you don't have to worry about drinking water again!

Where do you guys operate?

We’re currently operational in Bangalore and Hyderabad.

What is smart ownership?

Smart Ownership is the smarter way of Owning your Water Purifier. With our Smart Ownership Program, we promise you 3 things:
· We install our Smart purifier at your place free of cost (No upfront Investment).
· We provide Lifetime free Maintenance (No AMC Crap).

Why is it better than owning a Water Purifier?

We believe Smart Ownership is a smarter way of owning a water Purifier rather than spending a hefty amount upfront to buy a Water Purifier and Thousands every year on Expensive Maintenance Contracts. With us you don’t have to worry about any of that. You just have to pay us a small amount based on what you consume and leave the rest to us. More than 65% of people who own a water purifier do not get Pure Water simply because the purification capacity of a Water Purifier is as good as its Maintenance Cycle.

I want to use drinkprime for my Office. How do I go about it?

Please send us a brief mail on support@drinkprime.in and we will be right with you. PS: We have attractive offers for our Bulk Customers.

What is the 7 days trial?

We know it takes time to get to know your Purifier the kind that is just not possible in a 15 Minutes Demo. Hence we provide you a 7 Days Risk Free Trial, wherein if you don’t like our Product within the first 7 Days, we refund the entire amount you have paid.

Is there any deposit required?

We take Rs 1500/- as our Refundable Security Deposit. The deposit is completely refundable once you return us back the water purifier.

What are the installation charges?

We offer Free Installation and Relocation for our Purifiers.

What documents do you require for the Installation?

We would need your ID and Address Proofs to Continue. Rental Agreement is considered as a Valid Address Proof.

What is the minimum tenure?

We do not have a Minimum Contract Tenure. You can disconnect anytime by giving us a 30 Days Notice Period.

Do I still have to pay if I am out of station for more than one month?

We need to collect a minimum amount from each of our Purifiers each Month for our Model to Sustain. However, we offer a validity extension feature of 30 Days once every 12 months of usage. To avail this feature, please do let us know in advance by sending us an E-Mail to support@drinkprime.in and we would be able to provide a validity extension at a special price of Rs 250/- for 30 Days irrespective of the plan you're on.

Will my Balance (Remaining Litres) by carried forward?

Your Balance will be carried forward till the time you continue using the same Subcription Plan. The Balance gets reset when you change plans.

What Quality Certification do you have?

We have ISO Certifications for quality and Water Quality certified by leading labs.

Will it work on my input water?

Our Purifiers work optimally till a Hardness (TDS) of 1500 PPM. As a part of our Installation process, we make sure that the quality of your Input (Raw) Water is upto the standards where it can be purified. Then we will proceed with the Installation.

What is the purification and tank capacity?

Drink Prime has a Purification capacity of 15 Litres / Hour and a Storage Tank Capacity of 10 Liters.

Will this retain essential minerals in water?

Our body requires natural minerals in balanced amounts which it gets from the water. Purification process removes all such minerals along with dissolved impurities. Our unique TDS balancer preserves the essential minerals that are needed for our body.

How much will be the Electricity and Water Consumption for the device?

An RO water purifier consumes approximately 50 – 60 Watts which is quite low. To put it in Perspective, that’s 1/4th Power consumed by most modern 5 Star Refrigerators.

Do I have the option to customize Filteration Stages if I would like to?

You may choose to omit any one of the multiple purification stages, however it is strongly advisable that your Purifier should have all the necessary Purification stages RO+UV+UF.

Does this require Drilling/ change in my water and power lines?

More than 85% of our customers choose to use the Purifier as a Wall Hanging Unit. However you can choose to use the unit both as a wall hanging as well as a Counter Top Unit. Our experienced Installation Team will take care of all the necessary Power / Water Line changes required during the installation process.

How often do you service my Water Purifier?

We service your Purifier based on the below parameters:
· Quality of your Input Water
· Amount of Water that has passed through your Purifier
· The time since Last Service
Most of our Services are scheduled once every 3 -5 Months.

What if I am not feeling the water taste up to the mark?

If you have been using Bottled Water for a long time, please give a couple of days to adjust to the taste of your New Purifier. If you want the taste to be adjusted still please create an Issue through the App and our team and we will schedule a service visit.

What if I am facing issues with the purifier?

In case of any issues with your purifier, Please switch off the Purifier and request a visit from the App. We will visit your place and get it rectified.

What to expect during a service visit?

In case of any Issues with your purifier, Please switch off the Purifier and request a visit from the App. We will visit your place and get it rectified.

How often do you replace the filters/candles?

We replace the necessary Filters, Cartridges and other consumables during the service process free of cost during our regular service visits.

How do you use iOT to make me feel safe about the water I drink?

Our remote health monitoring algorithm continuously monitors the device health. We use this information to schedule proactive maintenance activities to ensure you get not just clean but healthy drinking water.

Do I need to download your App to use the water purifier?

Yes, you would need to download the App to view your real-time consumption details, Make Payments and Schedule Proactive Maintenance Activities.

I am not at home, can my family still continue to use the water purifier?

Absolutely. We recommend you Sync the Purifier with your app once every 15 Days. Anybody can Sync the Purifier by downloading the App and entering the Purifier ID.

What if My Balance / Validity get over?

Before your Balance / Validity gets over, you will receive a Notification / SMS prompting you to recharge the Purifier. You can do so through the App.

When will my security deposit be refunded?

Security deposit shall be refunded to the customer within 5 working days, from the date of pickup of device. Any pending dues from the customer shall be deducted from the security deposit. These pending dues shall include:
· Pending dues from the customer towards payment of subscription charges.
· The device shall be inspected for any damage/abuse (normal wear amp; tear excepted). In case there is any damage/abuse of the device, the same shall be deducted from the security deposit.

I have raised a request for uninstallation. How will my refund amount be calculated?

At the end of a subscription, the security deposit as well as any excess balance (applicable for long term plans) shall be refunded.
The refund calculation for monthly subscription as well long term plans is mentioned below:
Sample example for refund calculation - Monthly Subscription
Plan 374
Recharge Date 01-09-2020
Total Recharge Amount 374
Uninstallation Request Date 15-09-2020
Due Subscription Amount 374
Balance Subscription Refund 0
Monthly subscription
We are a prepaid service provider, providing water purifiers on Subscription Model.
Once a payment has been made towards the Subscription of purifier for a particular month, there shall be no refund of the subscription amount for any reason including Uninstallation/Unsubscription. (Refer to the example below for details)
Sample example for refund of excess balance - Long Term Subscription
Plan 374
Recharge Duration 6 Months - (5 Months + 1 Month free)
Total Recharge Amount 1995
Month of Usage (including month of uninstallation) 3
Due Subscription Amount (3 Months @ 374/Month) 1122
Balance Subscription to be refunded 873