Frequently Asked Questions

Question 1

Why is subscribing to a DrinkPrime water purifier for home better than buying?

Accepted Answer

Subscribing to home water purification eliminates upfront costs, AMC, and service charges. Enjoy hassle-free access to pure drinking water.

Question 2

Can I modify or upgrade my water purifier subscription plan later?

Accepted Answer

Yes, enjoy flexibility in modifying or upgrading your water purifier subscription plan using the DrinkPrime mobile app based on your changing needs.

Question 3

How does DrinkPrime ensure prompt RO water purifier service?

Accepted Answer

Enjoy hassle-free after-sales RO water purifier service with DrinkPrime at no additional cost. Our IoT technology constantly monitors water quality, triggering proactive RO water purifier service alerts. The DrinkPrime mobile app aids in diagnosing water dispensing issues, while our call center and company-operated technician network ensure speedy resolutions.

Question 4

How does DrinkPrime's RO UV water purifier subscription work?

Accepted Answer

Subscribe easily on our website, and enjoy the installation of water purifier within 48 hours. Choose a plan based on your water consumption, and benefit from lifetime free maintenance and filter changes (based on flow rate).

Question 5

How does the quality of DrinkPrime water compare to that of water cans?

Accepted Answer

DrinkPrime's RO water purifier for home offers superior quality compared to cans. Many water cans contain harmful bacteria, and plastic leaching can lead to adverse health effects. DrinkPrime ensures the highest safety standards through advanced filtration and IoT technology monitoring.

Question 6

Can I trust the quality of water purified by DrinkPrime?

Accepted Answer

Absolutely! Our RO UV water purifier undergoes rigorous testing, and continuous IoT monitoring ensures safe and pure drinking water without compromising essential minerals.

Question 7

Will this DrinkPrime RO UV water purifier retain essential minerals?

Accepted Answer

Yes, our RO UV water purifier is designed to retain essential minerals. Our mineralizer enriches your water, ensuring it's not only safe and pure but also enriched with necessary minerals for your well-being.

Question 8

Are there additional charges for RO installation, delivery, or filter changes?

Accepted Answer

No, there are no extra charges for RO installation or delivery. Enjoy lifetime free maintenance and personalized changes based on your consumption pattern and flow rate.

Question 9

Can we cancel the DrinkPrime subscription any time?

Accepted Answer

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Question 10

Will I get a 100% refund of my security deposit?

Accepted Answer

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Question 11

Will my water purifier subscription balance be carried forward?

Accepted Answer

Your balance will be carried forward until you continue using the same water purifier subscription plan. The balance gets reset when you change plans.

Question 12

Do I still have to pay if I'm not at home/using DrinkPrime water purifier?

Accepted Answer

Getting DrinkPrime water purifier on rent is just like renting a home for you and your family; Just like you pay your house rent, you'll have to pay your current DrinkPrime plan amount as the monthly rent for your water purifier. This helps us continue to provide you with safe drinking water, and we hope you understand! In case you are travelling or are out of home and want to pause your subscription, we will extend your DrinkPrime water purifier subscription validity for you at a special price of Rs. 250, irrespective of your plan. However, you can avail of this 28-day validity extension feature only once every 360 days of usage.

Question 13

What is the minimum tenure for water purifier subscription?

Accepted Answer

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Question 14

Why is there a lock-in on my DrinkPrime subscription?

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Question 15

What documents do you require for the installation of water purifier?

Accepted Answer

We would need your ID and address proof for the installation of the water purifier. A rental agreement is considered valid address proof.

Question 16

What are the RO installation charges?

Accepted Answer

We offer free RO installation and relocation for our purifiers.

Question 17

Is there any deposit required?

Accepted Answer

We take Rs 1500/- as a refundable security deposit. After completion of the lock-in period (3 months for DrinkPrime Copper & DrinkPrime Alkaline; 3/6/11 months depending on your plan for DrinkPrime Mineral+), this deposit is completely refundable upon cancellation and return of the device.

Question 18

Does this require drilling/change in my water and power lines?

Accepted Answer

More than 85% of our customers choose to use the water purifier as a wall-hanging unit. However, you can choose to use the unit both as a wall-hanging and a countertop unit. Our experienced RO installation team will take care of all the necessary power/water line changes required during the process.

Question 19

How much will be the electricity and water consumption for the device?

Accepted Answer

An RO UV water purifier consumes approximately 50 – 60 watts, which is quite low. To put it in perspective, that's 1/4th the power consumed by most modern 5-star refrigerators.

Question 20

What is the home water purification and tank capacity?

Accepted Answer

DrinkPrime has a home water purification capacity of 15 litres/hour and a storage tank capacity of 8 litres.

Question 21

Will it work on my input water?

Accepted Answer

Our water purifier for home works optimally till a Hardness (TDS) of 1500 PPM. As a part of our RO Installation process, we make sure that the quality of your Input (Raw) Water is up to the standards where it can be purified. Then, we will proceed with the Installation of water purifier.

Question 22

What quality certification do you have?

Accepted Answer

Our ideal water purifier holds ISO certifications for quality standards. Our water quality is certified by leading laboratories.

Question 23

What are the key features of the DrinkPrime Alkaline water purifier?

Accepted Answer

The DrinkPrime Alkaline purifier comes fully loaded with a multistage purification process that includes alkaline water purification, reverse osmosis purification and UV purification.

Question 24

Is a Copper RO water purifier better than a normal RO water purifier?

Accepted Answer

A copper water purifier offers several benefits compared to a standard RO purifier. Copper is an essential mineral needed by the human body. The DrinkPrime Copper RO Water Purifier has a copper filter that infuses water with copper. According to the Indian Council of Medical Research (ICMR), consuming 2 liters of water charged with copper daily can provide around 30% of the recommended dietary allowance (RDA) for this vital mineral.

Question 25

Is using a Copper water purifier safe?

Accepted Answer

Yes, using a copper water purifier is completely safe as copper is one of the most important minerals that benefit the human body. Copper can help you reduce weight, avoid inflammation, and improve your overall health. Copper purifiers are effective at killing bacteria in water. When you purchase Pureit's copper water purifier, you are also providing your body with a variety of health benefits.

Question 26

Usually copper water purifiers are very costly. Is the DrinkPrime Copper RO purifier going to be costly too?

Accepted Answer

Absolutely not. The DrinkPrime Copper RO water purifier's subscription plans start at just Rs.349/month.

Question 27

Is a Copper water purifier good for your health?

Accepted Answer

Yes, copper water purifiers provide 100% safe drinking water by removing all bacteria, viruses, and harmful germs while adding the goodness of copper to your drinking water. DrinkPrime Copper RO water purifier is one such purifier that helps enhance your overall health and well-being.

Question 28

What are the key features of the DrinkPrime Copper RO water purifier?

Accepted Answer

The DrinkPrime Copper RO water purifier comes fully loaded with a multistage purification process that includes reverse osmosis purification, UV purification and a copper filter.

Question 29

How is mineral addition done in DrinkPrime Mineral+?

Accepted Answer

In the DrinkPrime Mineral water purifier, mineral addition is done through a mineral cartridge.

Question 30

What is the advantage of mineral-infused water through DrinkPrime Mineral+?

Accepted Answer

Usually, most RO water purifiers over-purify or under-purify drinking water. In the DrinkPrime Mineral water purifier, mineral addition is done through a mineral cartridge so that minerals in your purified drinking water are not lost.

Question 31

What are the key features of the DrinkPrime Mineral+ water purifier?

Accepted Answer

The DrinkPrime Mineral+ water purifier has a 4-stage purification process and comes with a compact 8-liter storage tank. It is equipped with a mineral cartridge which aids in mineral addition to your purified drinking water.

Question 32

What to expect during an RO water purifier service visit?

Accepted Answer

During an RO water purifier service visit, our technicians conduct a thorough inspection, clean and sanitize the system, make any necessary replacements or adjustments, and provide valuable maintenance recommendations for optimal functionality and longevity, ensuring customer satisfaction.

Question 33

What if I am facing issues with the water purifier on rent?

Accepted Answer

In case of any issues with your RO purifier for home, please switch it off and request a visit from our water-wellness expert via the mobile app. We will visit your place and get it rectified.

Question 34

What if I do not feel the water taste up to the mark?

Accepted Answer

If you have been using Bottled Water for a long time, please give it a couple of days to adjust to the taste of your better water purifier. If you want the taste to be adjusted still, please create an Issue through the App and our team, and we will schedule an RO water purifier service visit.

Question 35

How often do you service my Water Purifier for home?

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Question 36

What if My water purifier subscription balance/validity gets over?

Accepted Answer

Before your Balance / Validity is over, you will receive a Notification / SMS prompting you to recharge the water purifier subscription. You can do so through the App.

Question 37

I am not at home. Can my family still continue to use the water purifier?

Accepted Answer

Absolutely. We advise syncing your water purifier with the app every 15 days. Anybody can sync the purifier by downloading the App and entering the Purifier ID.

Question 38

Do I need to download your App to use the water purifier?

Accepted Answer

Yes, you would need to download the App to view your real-time consumption details, Make Payments and Schedule Proactive Maintenance Activities.

Question 39

How do you use IoT to make me feel safe about the water I drink?

Accepted Answer

Our remote health monitoring algorithm continuously monitors the device's health. We use this information to schedule proactive maintenance activities, ensuring water purifier's health.

Question 40

I have raised a request for uninstallation. How will my refund amount be calculated?

Accepted Answer

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Question 41

When will my security deposit be refunded?

Accepted Answer

The security deposit will be reimbursed to the customer within 5 working days upon device pickup. Any outstanding dues from the customer, including unpaid water purifier subscription charges, will be deducted from the security deposit. Additionally, the device will undergo inspection for any damage or abuse, with exceptions for normal wear and tear. If any damage or abuse is identified, the corresponding amount will be deducted from the security deposit.

Question 42

What is the minimum tenure for water purifier subscription?

Accepted Answer

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Question 43

Why is there a lock-in on my DrinkPrime subscription?

Accepted Answer

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Question 44

Is there any deposit required?

Accepted Answer

We take Rs 1500/- as a refundable security deposit. After completion of the lock-in period (3 months for DrinkPrime Copper & DrinkPrime Alkaline; 3/6/11 months depending on your plan for DrinkPrime Mineral+), this deposit is completely refundable upon cancellation and return of the device.

Question 45

I have raised a request for uninstallation. How will my refund amount be calculated?

Accepted Answer

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Question 46

Will I get a 100% refund of my security deposit?

Accepted Answer

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Question 47

Can we cancel the DrinkPrime subscription any time?

Accepted Answer

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Choose SAFE	Water cans	Other purifiers	DrinkPrime	DrinkPrime Advantage
Safe drinking water	Risk of microplastics and contamination	Risk of mixing unpurified water to adjust TDS	100% RO purification, every time	RO+UV purification with added minerals, Copper & Alkaline
Affordable	₹500-800/month; No maintenance	₹20,000 upfront; ₹5,000/year for maintenance	Plans from ₹349/month; FREE maintenance	Affordable prices with no hidden costs
Future of water tech	Unknown source & purification process	Limited visibility into water quality & filter health	Track consumption, TDS & filter health on the app	Tech-enabled, real time TDS & filter health tracking
Effortless	Hassle to order, replace, transport	Manual coordination for servicing	Easy recharge; hassle-free installation & service	Reliable service, one-click away

Choose what's best for you.
Leave the rest to us.

Rent hassle free

100% RO Water Purifiers on Subscription

Find the Product that is Right for You

DrinkPrime Alkaline

DrinkPrime Copper

DrinkPrime Mineral+

DrinkPrime Copper Under the Sink

DrinkPrime UV

DrinkPrime Alkaline

DrinkPrime Copper

DrinkPrime Mineral+

DrinkPrime Copper Under the Sink

DrinkPrime UV

The DrinkPrime Advantage

A Thriving Community Of Over 1 Million

The DrinkPrime App:
Behold The Future of Water Purification

How it works

Step 1:

Step 2:

Step 3:

Step 4:

Step 5:

Step 6:

Our purifiers are made for your city’s water

Start Your 7-Day Risk-Free Trial

Start Your 7-Day Risk-Free Trial

Choose what's best for you. Leave the rest to us.

Rent hassle free

100% RO Water Purifiers on Subscription

Find the Product that is Right for You

DrinkPrime Alkaline

DrinkPrime Copper

DrinkPrime Mineral+

DrinkPrime Copper Under the Sink

DrinkPrime UV

DrinkPrime Alkaline

DrinkPrime Copper

DrinkPrime Mineral+

DrinkPrime Copper Under the Sink

DrinkPrime UV

The DrinkPrime Advantage

A Thriving Community Of Over 1 Million

The DrinkPrime App: Behold The Future of Water Purification

How it works

Step 1:

Step 2:

Step 3:

Step 4:

Step 5:

Step 6:

Our purifiers are made for your city’s water

Start Your 7-Day Risk-Free Trial

When will my security deposit be refunded?

I have raised a request for uninstallation. How will my refund amount be calculated?

How do you use IoT to make me feel safe about the water I drink?

Do I need to download your App to use the water purifier?

I am not at home. Can my family still continue to use the water purifier?

What if My water purifier subscription balance/validity gets over?

How often do you service my Water Purifier for home?

What if I do not feel the water taste up to the mark?

What if I am facing issues with the water purifier on rent?

What to expect during an RO water purifier service visit?

Our Products

Water Purifiers

Start Your 7-Day Risk-Free Trial

When will my security deposit be refunded?

I have raised a request for uninstallation. How will my refund amount be calculated?

How do you use IoT to make me feel safe about the water I drink?

Do I need to download your App to use the water purifier?

I am not at home. Can my family still continue to use the water purifier?

What if My water purifier subscription balance/validity gets over?

How often do you service my Water Purifier for home?

What if I do not feel the water taste up to the mark?

What if I am facing issues with the water purifier on rent?

What to expect during an RO water purifier service visit?

Our Products

Water Purifiers

Choose what's best for you.
Leave the rest to us.

The DrinkPrime App:
Behold The Future of Water Purification