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TERMS AND CONDITIONS

Prime Intelligent Purifier Customer Agreement

The contract is for the Usage of Water Wala’s Intelligent Water Purifier Prime under the respective plan selected.

The parties to this agreement are the lessor and the lessee where WaterWala Labs is the Lessor & the customer is the lessee. The terms of the rental agreement are as follows:

Tenure of Contract

The contract has a lock-in period that is equivalent to the tenure of the contract that is agreed by the Lessee in the contract. Contract shall not be terminated before the tenure. In case of early termination, the monthly rental has to be paid and 1 weeks’ prior notice has to be given. If the monthly rent is not paid in advance and if the purifier is left unused for 2 weeks, the lessor has the right to pick up the rented items back from Lessee’s premises.

Payment policy

• The customer can schedule Installation of the Purifier by paying an refundable deposit of amount of INR 1500/- .

• Billing cycle is prepaid in nature wherein the customer pays for the water dispensed through an Online Recharge

• Refundable deposit does not include any monthly rent. It is simply a security deposit which takes care of the damages (if any) and any default in payments.

• Please note that the lessor has the right to physically remove the rented item in the event of default on monthly payments if not paid 15 days from the due date.

Delivery policy

• The lessee or his/her representative has to be present at the agreed date and time. Otherwise extra shipping costs will be charged by the lessor.

• Delivered items can be returned within a period of 7 days after delivery if the Lessee is unhappy with the quality of the product. In this case only the non-refundable Installation charge of INR 500/- will be deducted and the rest amount will be refunded to the lessee by the same channel through which payment has been made. This is subject to the product not incurring any physical damages.

• Though we conduct detailed quality checks before delivery, the lessee is expected to check if there are any damages at the time of delivery and report the same to representative of lessor and photos shall be captured of the same.

• One signed copy of the contract is to be kept by each party.

• Photos of the lessee will be taken with the items delivered for our records.

• Please note that the lessee should ensure the entry of delivery vehicle inside the premises. Additionally, lessee has to arrange for the permission to use the elevator.

• In case an elevator isn’t available at the delivery location, there will be a labour charge involved for picking up and conveying the items via stairs. The charges will be discussed with the lessee while scheduling the delivery. In case the lessee does not wish to pay the labour charge to us, paid labour can be arranged by the lessee. However, we will ensure that our delivery executive is around through the entire process for smooth delivery and installation.

Pick-up policy

• The lessee needs to inform the lessor 1 week prior to the end of the contract if he wishes to extend or end the contract. The lessor will send across a notification regarding the same as well.

• Pick-up date and time will be mutually decided by lessee and lessor.

• The lessee needs to be present at the agreed date and time. If a ‘mutually scheduled’ delivery needs to be rescheduled due to non-availability of the lessee, additional logistics costs incurred will be charged to the lessee.

• Photos taken at the time of delivery will be matched to ascertain damages if any. If any damages are identified, we advise the lessee to take photographs for reference.

Transfer policy

• Shipping of the Purifier can be arranged by the Lessor against a transfer charge of INR500/- in case the Lessor is moving to a new house within the city

• The charge is for shifting the purifier from one house to another and for installation of the purifier at the new premises.

• The lessee needs to inform the lessor 1 week prior to the shifting of the house within the same city

• Pick-up date and time will be mutually decided by lessee and lessor.

• The lessee needs to be present at the agreed date and time. If a ‘mutually scheduled’ delivery needs to be rescheduled due to non-availability of the lessee, additional logistics costs incurred will be charged to the lessee.

• Photos taken at the time of delivery will be matched to ascertain damages if any. If any damages are identified, we advise the lessee to take photographs for reference.

Damage policy

• The lessee agrees to pay for any damage to, loss of, or any theft (disappearance) of items, regardless of cause or fault. Item damaged beyond repair will be paid for at its Market Price.

• The representative shall check all furniture items and appliances in order to ascertain any damage to the items.

Damage shall be defined as follows:

• Any damage that results in the product being unusable will result in the value of the product

• Stains on upholstery which are not removable via dry cleaning will result in a charge for upholstery replacement.

• The extent of damage will be ascertained by comparing against the quality control document signed by the lessee and the photographs taken on delivery and return pickup day.

• Any variation showing damages, if ascertained as not caused by normal wear and tear, will be charged and would have to be borne by the lessee.

• A QC report stating the damages if any or a clean chit will be created on the spot (during return pick up) and a copy of the same will be handed over to the lessee within 48 hours of pick-up of the products.

Refund policy

• If a clean chit is provided basis the QC report, the entire refundable deposit will be credited to the account of the lessee without any interest within 7 working days. Please make sure that the account details for the transfer are shared with the lessor.

• In case of damage, the products will undergo further inspection at the lessor’s premises to ascertain the extent of damage and related costs. This damage cost will be mitigated from the refundable deposit paid by the lessee.

• Refund amount will be transferred to account from where initial deposit was received. In case the lessee needs the money to be transferred to different account, an application email listing alternate account details will need to be emailed by the lessee from the registered email id through which the order was placed. This confirmation will be also taken in writing at the time of reverse pick up after which the lessor will not be held liable for any further claims.

Quality policy

• Under optimal conditions the Purifier which works on a Pentair RO Membrane is designed to purify impurities up to 0.1 nm in size which is Approx 5000 times smaller than the average bacteria. However the device and its purification capabilities may be compromised if not operated under normal municipal water or well water conditions with TDS of more than 1500 or is subjected to the temperature above 40°C.

• WaterWala or its partners cannot and shall not be held liable for any sickness or illness due to the consumption of drinking water from any water purifier supplied by through its channel, since WaterWala does not have any control over the maintenance and usage of water purifier.

• WaterWala reserves the right to alter or improve design and specifications at any time, without any contingent obligations to prospective buyers or owners of the products previously sold.

• Under no circumstances, the liability of WaterWala or its Partners shall exceed the value of the product or the amount paid.

• Under no circumstances are the terms mentioned above negotiable and no employee of WaterWala or its Partners has the authority to supersede them.

Maintenance policy

• Maintenance of the purifier consumables (The Filters / Membrane) as well as major electronic components (Pump / Power Supply / Circuits) will be taken care of by the lessor for the entire tenure of the contract. This does not cover damages or breakdowns due to mishandling.

Disclaimer

• WaterWala Labs reserves the right to cancel the orders completely or partially without prior information & in such scenarios the complete deposit amount paid will be refunded within 7 working days.

• Any current/future orders placed by the lessor has no connection with any of his/her previous orders.

This privacy policy sets out how WaterWala Labs uses and protects any information that you give to us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

WHAT WE COLLECT We may ask you to provide the following information:

Name & contact information including email address.

Demographic information such as address & pin code.

Other information relevant to product choice & preferences.


WHAT WE DO WITH THE INFORMATION WE GATHER We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Executing service orders.

Internal record keeping.

We may use the information to improve our products and services.

We may also use your information to contact you for market research purposes, if needed. We may contact you by email, phone, or mail. We may use the information to customize the website according to your interests.


SECURITY We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

CONTROLLING YOUR PERSONAL INFORMATION We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. 

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

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Address

  WaterWala Labs Pvt Ltd

      No 99, 2nd Floor, 17th 'H' Main,

      5th Block, Koramangala,

      Bangalore - 560095.